The implementation efficiency and operational stability of automated packaging equipment depend not only on the technological maturity of the equipment itself, but more importantly on whether the operating team truly knows how to “operate, maintain, and troubleshoot.” The latter is precisely the core delivery capability of RIGAO’s overseas services for daily chemical production line packaging equipment.

Recently, we completed a typical training delivery and after-sales closed-loop service for a client in Cape Town, South Africa. The client is a daily chemical enterprise integrating industry and trade, specializing in skincare products, perfumes, and bath crystals, with a workforce of 200–300 employees. Previously, the workshop relied heavily on manual operations. Driven by capacity expansion and intelligent upgrading, the client introduced our automated equipment—the RGNF-30B Fully Automatic Tube Filling and Sealing Machine and Labeling Machines. The implementation effectiveness is directly tied to the client’s confidence in subsequent production line upgrades.

The engineer had only one goal: to enable the client’s team not just to use the equipment, but to ensure the production line runs stably and at high speed.

A Tough Battle on the Production Line — Details Make the Best Business Card

This training was conducted around one RGNF-30B Fully Automatic Tube Filling and Sealing Machine and two Labeling Machines. The tube filling and sealing machine integrates automatic tube feeding, mark alignment, filling, heating, sealing, tail cutting, and discharging, with a designed capacity of 30–40 tubes per minute. Although the equipment is mature, getting a team primarily composed of interns to truly master it relies on the meticulousness of the training and the resilience of the service.

RIGAO’s training content covered the entire operational chain:

✔Equipment overview, as well as the names and functions of various components;

✔Interpretation of screen parameters and angular/positional meanings;

✔Standardized use of operation panel buttons, indicator lights, emergency stops, and safety warning signs;

✔Maintenance essentials, troubleshooting of common faults in hose filling and sealing machines, and identification and adjustment of poor seals.

Beyond teaching, the more critical part was reinforcing proficiency.

Three Problems, Three “Solutions” — Practice is the Fastest Way to Learn

Three problems corresponded to three different dimensions of intervention: equipment accessory optimization, consumable supply chain adjustment, and operational specification refinement.

Q: Slow product changeover, with cleaning taking over 1 hour.

A：blacksquare$ Actual Situation: Most of the operators at the client’s factory are interns with limited experience. Cleaning the filling section during each product changeover takes over an hour, resulting in excessively high production line waiting costs.

✔ Proposed Solution: Instead of simply attributing the issue to operational proficiency, we proposed a fundamental solution from the perspective of equipment configuration: purchasing a set of rotary valve material barrels to enable quick switching between different materials, drastically shortening cleaning time and fundamentally solving the problem of improving changeover efficiency in the daily chemical filling line. The client stated that this was an excellent proposal and requested a quotation for filling section accessories from the salesperson.

Q: Labeling machine paper breaks easily.

A：Actual Situation: Labels were frequently torn during the paper take-up process, forcing the production line to repeatedly stop and splice paper.

Diagnostic Result: The backing paper lacked sufficient toughness, and the consumables provided by the supplier failed quality inspection standards, making it prone to breakage under slightly high tension.

✔ Proposed Solution: Following troubleshooting, we recommended changing the backing paper supplier to resolve the label-breaking fault of the labeling machine right from the source of the consumables.

Q: Inaccurate flat labeling position.

A：Actual Situation: After labeling, the distance between the position and the horizontal printing line of the hose was inconsistent, affecting the appearance of the finished product.

Diagnostic Result: On one hand, the hose supplier’s positioning was inconsistent when printing the horizontal line; on the other hand, there were deviations when manually placing the hoses.

✔ Proposed Solution: We requested the hose supplier to cancel the horizontal line printing while standardizing manual hose placement procedures to ensure correct placement every time. Tailored solutions for each issue completely resolved the labeling position calibration challenge.

Passing Skills to People, Establishing Trust through Sincerity — Client Feedback

The client’s production head gave this evaluation after the project concluded: “Very good.”

During the training phase, the technical team stationed on-site throughout the process. Instead of just giving a superficial walkthrough, they diligently guided the employees to practice repeatedly until everyone could independently complete startups, changeovers, and basic troubleshooting. Following the delivery, the client specially prepared local gifts for the engineer, remarking directly that “this training has helped us immensely.”

“Selling equipment is just the beginning; keeping up with service is the key”—this is precisely the fundamental reason why Rigao wins the long-term trust of its clients.

Going Overseas Does Not End with Selling Equipment — The Rigao Attitude

The transaction ends, and the service truly begins.

Going overseas and empowering others means that delivering the goods is not the finish line, but keeping the production line running without interruption is the answer.

From China to Cape Town, what we crossed was the ocean; from delivering equipment to delivering capability, what we crossed was hearts.

Thank you to the client for your trust in Zhejiang Rigao Machinery Corp. Ltd!

Zhejiang Rigao Machinery Corp. Ltd. establishes an exclusive service channel for every client. After-sales issues can be consulted online with the sales and technical teams at any time, with remote responses and instant replies from the team. For complex faults, on-site service is provided to minimize the impact of downtime to the greatest extent. Continuous online support exists solely to safeguard every smooth operation.